Privacy Policy

1. Introduction

M.R Gooda Plumbing & Heating ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request a quotation, or use our services.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. Who We Are

Business Name: M.R Gooda Plumbing & Heating
Website: mrgoodaplumbingandheating.co.uk
Email: matthew@mrgoodaplumbingandheating.co.uk
Telephone: 07817 920635
Address: Bedford Rd, Henlow, SG16 6DR, United Kingdom (mrgoodaplumbingandheating.co.uk)

For any questions about this Privacy Policy or your personal data, please contact us using the details above.

3. Information We Collect

We may collect and process the following information:

Information You Provide

Full name
Email address
Telephone number
Postal address
Postcode
Details about your enquiry or requested service
Information submitted through our contact forms

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Date and time of visits
Website usage statistics

Customer Service Information

Where you engage our services, we may also collect:

Property address
Service history
Quotations and invoices
Payment-related information
Communications between you and our business

4. How We Use Your Information

We use your personal information to:

Respond to enquiries and quotation requests
Arrange appointments and site visits
Deliver plumbing and heating services
Process payments and issue invoices
Communicate regarding ongoing work
Improve our website and services
Meet legal and regulatory obligations
Prevent fraud and protect our business

5. Legal Bases for Processing

We process personal data under one or more of the following lawful bases:

Contract

Where processing is necessary to provide services you have requested.

Legitimate Interests

To manage our business, respond to enquiries, improve services, and maintain customer relationships.

Legal Obligation

To comply with tax, accounting, health and safety, and regulatory requirements.

Consent

Where you have given consent, for example, to receive marketing communications.

You may withdraw consent at any time.

6. Marketing Communications

We may contact you regarding our services where permitted by law.

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link (if applicable)
Contacting us directly

We will never sell your personal information to third parties for marketing purposes.

7. Sharing Your Information

We may share your information with:

Employees and subcontractors involved in providing services
Professional advisers (accountants, solicitors, insurers)
Payment processors
IT and website service providers
Finance providers where finance options are requested
Regulatory authorities where required by law

We only share information necessary for the relevant purpose.

8. Data Retention

We retain personal data only for as long as necessary.

Typical retention periods include:

Customer enquiries: up to 24 months
Service records and invoices: up to 7 years
Financial records: as required by HMRC and applicable law

When information is no longer required, it is securely deleted or anonymised.

9. Cookies

Our website may use cookies and similar technologies to:

Ensure the website functions correctly
Improve website performance
Analyse visitor behaviour
Enhance user experience

You can manage cookie preferences through your browser settings.

We recommend implementing a separate Cookie Policy and cookie consent banner if analytics or tracking cookies are used.

10. Data Security

We take appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

While we take reasonable precautions, no internet transmission can be guaranteed as completely secure.

11. Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent where applicable

To exercise your rights, please contact us using the details provided above.

12. Complaints

If you are unhappy with how we process your personal data, please contact us first so we can attempt to resolve the issue.

You also have the right to complain to:

Information Commissioner's Office (ICO)

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised "Last Updated" date.

Contact Us

M.R Gooda Plumbing & Heating
Email: matthew@mrgoodaplumbingandheating.co.uk
Telephone: 07817 920635
Address: Bedford Rd, Henlow, SG16 6DR, United Kingdom (mrgoodaplumbingandheating.co.uk)

Note: If the website uses Google Analytics, Meta Pixel, finance application forms, live chat, or online payment systems, additional GDPR disclosures should be added to this policy.