FAQ

How do I know if I need a new boiler or just a repair?

If your boiler is frequently breaking down, becoming less efficient, or costing more to run, it may be more economical to replace it. However, many issues can still be repaired. We assess the system first and give honest advice on whether a repair or replacement is the best option.

Why are my radiators not heating up properly?

This is usually caused by trapped air, sludge build-up, or circulation issues within the heating system. In some cases, it may require balancing radiators or a power flush to restore proper performance.

What causes low water pressure?

Low water pressure can be caused by several issues, including pipe blockages, faulty valves, leaks, or problems within the mains supply. We can investigate the cause and recommend the right solution.

Can you fix leaks behind walls or under floors?

Yes, we can trace and repair hidden leaks within pipework. This may involve lifting flooring or accessing concealed pipe runs, but we always aim to carry out repairs with minimal disruption.

Do I need to turn my water off before you arrive?

If you have an active leak or burst pipe, it helps to turn the water off at the stop tap if it is safe to do so. If you are unsure, we can guide you over the phone until we arrive.

How long does a typical job take?

It depends on the type of work. Small repairs may take under an hour, while installations or more complex issues can take longer. We always aim to work efficiently and keep disruption to a minimum, and we’ll always give you a rough estimate of timings with our quote.

Can you work around my schedule?

Yes, we do our best to offer flexible appointment times where possible, including evenings or out-of-hours visits depending on availability and urgency.

Do you tidy up after the work is completed?

Yes, we always make sure the work area is left clean and tidy. Respecting your home is a key part of how we work.